Privacy Policy
We believe in transparent communication about how we handle your personal information. This policy explains our practices in straightforward language.
Introduction
At Qexbridgeova Hub, we understand that trust forms the foundation of every successful business relationship. When you work with us for interior flower design services, you share personal information that helps us create beautiful, customized spaces for your home or business. This privacy policy explains exactly how we collect, use, protect, and manage your personal data in accordance with Azerbaijan's data protection laws and international privacy standards.
We've written this policy in plain language because we believe you shouldn't need a law degree to understand how your information is handled. Our commitment to privacy reflects our broader approach to business — honest, transparent, and focused on building lasting relationships with our clients throughout Azerbaijan and beyond.
Information We Collect
Contact and Identity Information
We collect your name, phone number, email address, and property address when you inquire about our services. This basic information helps us communicate with you and understand your location needs for flower arrangement consultations.
Project and Preference Details
During consultations, we gather information about your space dimensions, style preferences, budget range, and specific flower arrangement needs. Photos of your interior spaces help us create accurate design proposals.
Communication Records
We maintain records of our conversations, emails, and messages to ensure we deliver exactly what you've requested. This includes design feedback, scheduling preferences, and any special requirements you've mentioned.
Technical Information
When you visit our website, we automatically collect basic technical data like your IP address, browser type, and pages viewed. This helps us improve our website performance and understand which services interest our visitors most.
How We Use Your Information
- Service Delivery: Creating custom flower arrangements that match your specific requirements and space characteristics
- Project Management: Coordinating installation schedules, delivery times, and follow-up maintenance services
- Client Communication: Sending project updates, care instructions, and responding to your questions or concerns
- Quality Improvement: Analyzing feedback to enhance our design processes and service quality
- Business Operations: Managing invoicing, scheduling, and maintaining accurate project records
- Marketing Communications: Sharing seasonal design tips and new service offerings (only with your explicit consent)
We never use your personal information for automated decision-making or profiling. Every design decision involves human creativity and personal attention to your individual needs and preferences.
Information Sharing and Disclosure
When We Share Your Information
We only share your personal information in specific, limited circumstances that directly support your project or comply with legal requirements. We never sell or rent your personal data to third parties for their marketing purposes.
- Flower Suppliers: We share delivery addresses and timing requirements with our trusted flower suppliers to ensure fresh, timely deliveries
- Installation Teams: For larger projects, our installation contractors receive your address and project details to complete the work professionally
- Payment Processors: Financial information is shared with secure payment platforms to process your transactions safely
- Legal Requirements: We may disclose information if required by Azerbaijan law or to protect our legal rights
Data Protection Agreements
All third parties who handle your information sign strict data protection agreements. They can only use your data for the specific purpose we've authorized and must maintain the same privacy standards we follow.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we have about you, including project details, communication history, and any photos or design preferences we've recorded.
Correct Information
Update any personal details that have changed or correct any inaccuracies in your project information, contact details, or design preferences.
Delete Your Data
Request deletion of your personal information, subject to our legitimate business needs and legal obligations to maintain certain records.
Limit Processing
Restrict how we use your information while we investigate any concerns or disputes about accuracy or processing purposes.
Data Portability
Receive your personal data in a commonly used, machine-readable format that you can transfer to another service provider if desired.
Withdraw Consent
Cancel your consent for marketing communications or other non-essential data processing activities at any time without affecting past processing.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We typically respond to requests within 7-10 business days and provide requested information within 30 days.
Data Security and Protection
Technical Safeguards
We protect your personal information using industry-standard security measures appropriate for a specialized design business. Our digital systems use encrypted storage, secure backup procedures, and limited access controls to prevent unauthorized viewing or copying of your data.
Physical Security
Physical documents containing your information are stored in locked filing systems at our Baku office. Only authorized team members who directly work on your project have access to these materials, and we maintain detailed logs of who accesses what information.
Staff Training and Policies
Every team member receives privacy training and signs confidentiality agreements. We regularly review and update our security procedures to address new threats and maintain the highest standards of data protection.
While we implement strong security measures, no system is completely immune to risks. We monitor for potential security issues and will notify you immediately if any incident affects your personal information.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide services and meet our business and legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Project Information (5 Years)
Design details, installation records, and project photos are retained for five years to support warranty claims, future project references, and business record requirements.
Financial Records (7 Years)
Payment information and invoicing records are kept for seven years as required by Azerbaijan accounting and tax regulations.
Communication Records (3 Years)
Email correspondence and consultation notes are maintained for three years to reference past discussions and maintain service quality.
Marketing Preferences (Until Withdrawn)
Your marketing communication preferences remain active until you choose to unsubscribe or withdraw consent.
After retention periods expire, we securely delete or anonymize your information using industry-standard deletion procedures. You can request earlier deletion of information not required for legal or warranty purposes.
International Data Transfers
Most of your personal information is processed and stored within Azerbaijan. However, some of our technology services, including email systems and cloud storage backups, may involve data processing in other countries with different privacy laws.
When we transfer your data internationally, we ensure appropriate safeguards are in place. This includes using service providers that comply with international privacy frameworks and implementing contractual protections that require the same privacy standards we maintain domestically.
You have the right to request information about where your data is processed and what safeguards protect it during international transfers. We're always happy to explain our data handling practices in more detail.
Cookies and Website Data
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site. We use both essential cookies that make the website function properly and optional cookies that help us analyze and improve our services.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality, including contact form submission and page navigation
- Analytics Cookies: Help us understand which pages are most popular and how visitors move through our site
- Preference Cookies: Remember your choices about cookie settings and other website preferences
You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality, but you can block optional cookies without impacting your ability to contact us or view our services.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur to our business practices or legal requirements. When we make important changes, we'll notify existing clients by email and post the updated policy on our website with a clear effective date.
Minor updates that don't affect how we handle your personal information may be made without individual notification. We encourage you to review this policy periodically, especially before starting new projects with us.
Previous versions of this policy are available upon request if you need to reference historical privacy practices for any reason.
Contact Us About Privacy
Questions about your privacy or this policy? We're here to help with clear, honest answers.
Email: support@qexbridgeovahub.it.com
Phone: +994552073828
Address: улица Ахмеда Джавада, 15, Baku, Azerbaijan
Our privacy team typically responds to inquiries within 2-3 business days. For urgent privacy concerns or suspected data breaches, please call our office directly for immediate assistance. We take all privacy matters seriously and will work with you to resolve any concerns quickly and transparently.