Refund Policy
We believe in transparent and fair refund practices that protect both our clients and our business. Here's everything you need to know about requesting refunds for Qexbridgeova Hub services.
Eligibility Requirements
Refund requests are considered based on specific circumstances and timing. We understand that sometimes services don't meet expectations or situations change unexpectedly.
- Service cancellation requests within 7 days of project start
- Documented service delivery issues that remain unresolved
- Client health or financial hardship situations
- Mutual agreement that project scope significantly changed
- Technical issues preventing service completion on our end
Refund eligibility is evaluated case-by-case. We consider project progress, resources invested, and specific circumstances surrounding each request. Most situations can be resolved through project adjustments or credit arrangements.
Refund Amounts & Calculations
Refund amounts depend on project stage and work completed. We calculate refunds based on actual time invested and deliverables provided rather than flat percentages.
Full Refunds: Available for cancellations before design work begins or in cases of service failure on our part. These situations are rare but handled promptly when they occur.
Partial Refunds: More common scenario where some work has been completed. We deduct costs for time spent, materials purchased, and any completed design phases.
Project Credits: Sometimes more valuable than cash refunds. Credits can be applied to future projects and never expire, giving you flexibility for when you're ready to proceed.
We always explain refund calculations clearly before processing. You'll receive a detailed breakdown showing work completed, costs incurred, and final refund amount.
Processing Times & Methods
Refund processing varies by payment method and bank policies. We initiate approved refunds within 3-5 business days, but final receipt depends on your financial institution.
Bank Transfers: Typically 5-7 business days for domestic transfers. International transfers may take 10-14 days depending on correspondent banking relationships.
Credit Cards: Usually 3-5 business days to appear on statements. Some banks take longer to process merchant refunds, especially for larger amounts.
Digital Payments: PayPal and similar services often process within 24-48 hours, though they may hold funds for verification in some cases.
We provide confirmation emails with reference numbers for all refund transactions. This helps you track the refund with your bank if needed.
What's Not Refundable
Some situations don't qualify for refunds, though we're always open to discussing alternative solutions when problems arise.
- Completed projects where deliverables were provided as agreed
- Design changes requested after approval of initial concepts
- Third-party costs like plant purchases or specialized materials
- Rush project fees when expedited timelines were met
- Consultation fees for meetings that took place as scheduled
Even in non-refundable situations, we work to find solutions. Maybe it's additional revisions, future project credits, or adjustments to better meet your needs. The goal is always client satisfaction, not rigid policy enforcement.
Refund Request Process
Contact Our Team
Email us at support@qexbridgeovahub.it.com with your refund request. Include project details, reason for the request, and any supporting documentation that helps us understand your situation.
Initial Review
We respond within 24-48 hours to acknowledge your request. Our team reviews project status, work completed, and eligibility based on the circumstances you've described.
Assessment & Discussion
We schedule a call or detailed email exchange to understand the situation better. Often, we can resolve concerns without refunds through project adjustments or alternative arrangements.
Decision & Processing
Once we reach an agreement, approved refunds are processed within 3-5 business days. You receive confirmation with tracking details and expected timeline for your payment method.
Questions About Refunds?
We're here to help with any concerns about our refund policy or specific situations. Most refund questions can be resolved quickly through direct conversation.
Baku, Azerbaijan